Office of Director Support Specialist

Job Family:

Administrative Services (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

We are currently searching for an Office of Director Support Specialist. This role serves as the first point of contact for visitors and callers, manages daily office functions, coordinates travel and correspondence, and supports meetings and events, including CSR Council Meetings. The specialist ensures smooth front office operations, maintains essential records and supplies, and delivers responsive, professional service to internal and external stakeholders. This is a full-time opportunity located in Bethesda, MD.

• Serve as front office receptionist: greet and screen visitors, manage calls, and provide visitor escort and coverage as needed.
• Coordinate with the Administrative Office on security, facilities, and office supply inventory.
• Deliver proactive customer service by handling routine inquiries and referring complex matters to OD staff.
• Arrange travel and complete related documentation for OD personnel.
• Track and assign controlled correspondence, ensuring deadlines are met.
• Prepare and maintain office documents, including memoranda, spreadsheets, contact lists, and website content.
• Support OD-hosted meetings with administrative and logistical tasks.
• Provide overtime support during CSR Council Meetings, including pre-, during-, and post-meeting activities.
• Participate in meetings and generate reports as required.

What You Will Need:

• Bachelor’s Degree OR Associate’s Degree plus TWO (2) year of experience is equivalent to a Bachelor’s.
• A minimum of SIX (6) years of experience
• Excellent time management and multitasking skills.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented with strong follow-through on assignments and deadlines.
• Willingness to provide overtime support during Council Meetings and other high-priority events.
• Ability to adapt to shifting priorities and provide consistent front office coverage.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with scheduling, travel planning, and document preparation.
• Familiarity with office equipment and administrative systems.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD “PUBLIC TRUST”; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Previous experience with NIH preferred.
• Customer service-oriented with a proactive and courteous approach
• Ability to manage multiple tasks, prioritize deadlines, and maintain accurate records.

The annual salary range for this position is $85,000.00-$141,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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