Org. Setting and Reporting
This position is located in the Operations Unit (OU), Broadcast and Conference Support Section (BCSS), Regional Service Management Service (RSMS), Operations Support Division (OSD), Office of Information and Communications Technology (OICT). The Broadcast and Conference Support Section is responsible for the management, operation and maintenance of the electronic conference/meeting video conferencing and public information broadcast facilities at the United Nations Headquarters (UNHQ). The Broadcast and Conference Operations Supervisor reports directly to the Chief, Operations Unit.
Responsibilities
Within delegated authority, the Broadcast and Conference Operations Supervisor will be responsible for the following duties in one of three functional areas: Conference & Event Operations, Virtual & Hybrid Meeting and Event Operations, Studio Production & Postproduction Operations. • Assists the Broadcast and Conference Operations Officer in Conference and Event delivery and operations, and as required managing studio production operations, radio or postproduction operation, including ensuring appropriate staffing and equipment assignment and monitoring for the best and most effective delivery of services. • Ensures that staffing and systems for conference management, remote participation, Audio/Video delivery, microphone management and simultaneous interpretation, and IP and network services such as the Media Asset Management System (MAMS) and Broadcast Automation System (BAS), and client service are configured and provided as needed, in the most efficient and economic way. • Co-ordinates on a regular basis with clients and concerned departments such as DGC, DGACM as needed and plans schedules for resources (staffing and equipment) for the effective delivery of services to both meetings and events. • Serves as team leader and manager for multiple UN staff and contractor operators and techncians deliverying both regular conference and event service and adhoc project works. Supervises technical support staff, including planning work schedules, distribution of work assignments, determines shifts, and determines the need of additional temporary technicians. Conducts performance evaluation of all technicians to maintain a high level of performance. • Determines the material and human resources requirements for meetings and ensures that all required services are available. Prepares the cost estimates for consideration by the requesting office. • Serves as a focal point for scheduling, maintenance and calibration of all equipment used in Conference, Event and broadcasting • Prepares all regular performance reports, including daily and monthly reports to be provided to UN HR and as part of contract management. • Participates in the recruitment of temporary staff; schedules and supervises their work. • Liaises with senior officers, delegations and coordinates with host countries on scope and requirements and provides technical support for committees and meetings/conferences to be held away from Headquarters, other UN Offices or Regional Commissions. • Conducts hands on operational training for operators under an assigned unit such as studio broadcast, postproduction, engineering, audio visual, broadcast, Congress Microphone and Simultaneous Interpretation equipment as related to Conference Operations, or the MAMS and BAS. • Participates in the development, programming, testing, debugging and implementation of new computer application systems releases, modules and functionalities, and conducts version management. • Designs, develops and installs computer application systems and software and hardware according to specifications, using appropriate monitoring tools, as well as UN established standards for IT technologies and tools and produces monitoring reports. • Manages, designs, creates, produces and maintains technical documentation for relevant computer application systems and products; administers changes to technical documentation in accordance with prevailing change management and operation procedures. • Keeps abreast of developments in the field, conducts research on new technologies, proposes new acquisitions and provides support on computer applications systems development matters, establishes and maintains databases and applications in assigned area; performs complex troubleshooting for various applications. • Performs equipment operations and other duties as required.
Competencies
• Professionalism: Demonstrates professional competence and mastery of the subject matter. Knowledge of Conference and Simultaneous Interpretation systems, broadcast systems, Audio/Video systems, video teleconferencing systems, storage systems, Media Asset management and Broadcast automation systems and/or Networks, Servers, Internet media production engineering and technologies. Ability to supervise with adequate skills on operations and maintenance of equipment related broadcast operations; ability to apply knowledge and technical skills. Ability to collaborate with industry technology experts and produce technical reports; Understanding of acquisition processes, and monitoring techniques to ensure acceptable performance and quality; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education
High school diploma or equivalent.
Job – Specific Qualification
Not available.
Work Experience
• A minimum of ten years (10) of experience in conference and/or broadcast operations, including a minimum five years of relevant experience in conference operation, studio production, videoconference production, or related area is required. The minimum years of relevant experience is reduced to eight (8) for candidates who possess a first-level university degree or higher. • A minimum of five years (5) of relevant supervisory and/or management experience in leading teams in conference (in-person/hybrid and virtual meeting support), event and/or broadcast delivery and operations is required. • A minimum one (1) year or more of experience in managing service delivery for remote participation and/or delivery of related services such as remote simultaneous interpretation (RSI) systems is required.
Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable. .
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.
Special Notice
• Appointment or assignment against this position is for an initial period of one year. • Applicants, who successfully go through a competitive recruitment process and are recommended for selection and/or inclusion in the roster of pre-approved candidates for subsequent job openings at the same level and with similar functions, may have their application information and roster status shared with other UN Organizations. Such applicants may be contacted by other UN Organizations for similar job openings, subject to the confirmation of their interest. Placement on the roster is no guarantee of a future selection. • This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. • At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.