Organizational Culture & Processes Improvement Lead

• Lead efforts to transform the HHS team’s culture from a transactional service model to a strategic partnership-driven mindset.
• Champion human-centered design principles to improve business processes, workflows, and service delivery.
• Identify opportunities for process automation and efficiency, leveraging emerging technologies including AI.
• Oversee user support and training to ensure ACF staff are fully equipped to use enterprise tools effectively.
• Ensure all digital content and solutions are fully compliant with Section 508 accessibility requirements.
• Collaborate with leadership to address systemic issues, develop solutions, and implement organizational change strategies.
• Serve as a trusted advisor to leadership, fostering a culture of innovation, inclusivity, and continuous

Qualifications

• Bachelor’s degree and 10+ years of related experience in organizational development, change management, service design, or similar fields.
• Proven track record in process improvement, automation, and workflow optimization.
• Experience with user experience (UX) design and human-centered service design principles.
• Skilled at leading change initiatives across complex organizations.
• Strong analytical and problem-solving abilities, able to identify root causes and develop effective solutions.
• Excellent communication and facilitation skills, able to inspire and influence stakeholders at all levels.

 
We are committed to fostering an inclusive and professional work environment. As an equal opportunity employer, we consider all qualified applicants for employment without regard to legally protected characteristics. We offer comprehensive healthcare benefits, which will be discussed in detail prior to your first interview.