Overnight Agent – University Place Hotel

Proposed Start Date 07/01/2025

Classification Title Office Specialist 1

Working Title Overnight Agent – University Place Hotel

Department 670551 – AUX University Place Conf Ctr

position Number D95764

Representation OP – SEIU/OPEU Local 503

Position FTE 0.5 (20 hours per week)

End date, if applicable

Brief Description of PSU/School/Dept

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

University Place Hotel is a public hotel, owned and operated by PSU, with approximately 8000 sq. ft. of meeting space, and 234 guest rooms.

Position Summary

The Overnight Agent is a critical front-line role, serving as the primary point of contact for all guests during the late-night and early-morning hours, ensuring their comfort and the hotel’s smooth operation. This position encompasses comprehensive front desk responsibilities, including guest check-ins, inquiries, reservations, and resolving concerns. Beyond these duties, the agent performs essential night audit functions, maintains the cleanliness of public areas, addresses minor maintenance issues, and upholds hotel safety and security. This versatile role is vital for a seamless overnight experience and offers the flexibility to work additional hours above the assigned FTE based on business needs.

Minimum Qualifications from Classification

Completion of courses or training in Office Technology; OR

One year of general clerical experience which included typing, word processing, or other generation of documents; OR

An equivalent combination of training and experience.

Additional Minimum Qualifications for this Position

education and Experience:

• High School Diploma or GED is required
• Minimum of one year of prior customer service experience, preferably within a hospitality or hotel front desk environment

Knowledge, Skills, and Abilities

• Working knowledge of hotel front desk operations, including guest check-in/out procedures, reservations, and common guest inquiries
• Strong problem-solving to independently address guest concerns and minor maintenance issues during unsupervised shifts.
• Ability to clearly and respectfully communicate in English with a diverse customer base in-person, in writing, by telephone, or by email.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite) and the ability to quickly learn and navigate a hotel Property Management System (PMS)
• Demonstrated professional demeanor and commitment to providing exceptional guest service
• Ability to perform duties requiring standing, walking, bending, and light lifting
• Demonstrated reliability and punctuality, particularly for overnight shifts

Preferred Qualifications

• Experience working overnight shifts
• Familiarity with OPERA property management system

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours Flexible 24/7 operation. This position works the graveyard shift hours 11pm-7am.Shifts may vary due to hotel occupancy

Total Compensation Range & Benefits Statement

The starting hourly rate for this position will be between $16.94 and $18.93. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR.

PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities.

Additional Information

The hotel is a 24/7 operation. This position works the graveyard shift hours 11pm-7am.Shifts may vary due to hotel occupancy.

Additional Application Instructions (deadlines, etc.)

Please list the names, telephone numbers and email addresses for three professional references

Background Check Required Yes

If you have questions

Please email uplhr@pdx.edu

Posting Close Date

Application screening begins 06/23/2025

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