Patient Care Coordinator

InnovaCare Management Services Company, LLC

InnovaCare Health

With nearly 40 clinics across Florida and Texas, InnovaCare Health is a dynamic physician-led healthcare organization innovating change in value-based healthcare. We are recognized for transforming care delivery. To empower providers to succeed in some of the most challenging environments in healthcare, we combine physician-led care models with cutting-edge technology and a focus on personalized, coordinated care.

Our work at InnovaCare is always part of a bigger mission. Each member of our team is expected to serve their community through their hard work and dedication. Training and support are provided to our employees so that they can grow professionally and better serve their communities. With health insurance, 401Ks, and paid time off, you’ll get the best benefits in the industry.

Our professional team keeps our clinics running. As we grow, we invite you to explore opportunities with InnovaCare Health. To fulfill our mission and provide our patients with a first-class experience, we’re seeking hard-working, career-minded individuals. Our mission is to improve the lives of our patients every day.

Job Summary

The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.

Essential Job Functions

Welcomes patients and visitors upon arrival to the clinic.

Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.

Manages the front desk workflow and communicates with the MA’s.

Manages the providers schedule daily.

Maintains accurate registration by obtaining, recording, and updating personal and financial information.

Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.

Assists patient with intake processes including scanning required documents.

Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).

May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.

Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.

Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.

Manages medical records (maintains, files/scans, prepares for schedule).

Ensures all correspondence is scanned and/or filed in timely manner.

Processes requests for medical records release and maintains appropriate logs, etc.

Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Preferred Education, Experience & Skills

• At least 2-3 years in a medical related customer service role.

Physical & Mental Requirements: (check all that apply)

• Required immunizations and vaccinations.
• Ability to lift to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand or sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to properly drive and operate a vehicle.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

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