Patient Service Representative – Cardiology Clinic

Overview

At St. Mary’s Physician Care, our dedicated team of professionals is committed to our core values of quality, compassion, and community. Affiliated with St. Mary’s Medical Center, St. Mary’s Physician Care is actively seeking new members to join its award-winning team!

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Responsibilities

We are seeking a friendly, detail-oriented Patient Service Representative (PSR) to join our cardiology clinic team. As a key member of our front office staff, you will be the first point of contact for patients, responsible for creating a welcoming environment, managing appointments, verifying insurance, and ensuring smooth clinic operations. This role requires strong interpersonal skills, multitasking abilities, and a commitment to providing excellent patient care.

Key Responsibilities:

• Greet patients and visitors in a professional and courteous manner
• Schedule, confirm, and manage patient appointments efficiently
• Answer incoming calls and respond to patient inquiries or route them appropriately
• Verify patient insurance coverage and obtain authorizations when necessary
• Collect and process co-pays, deductibles, and other payments
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system
• Assist with check-in and check-out procedures
• Communicate with clinical staff to ensure coordinated patient care
• Handle confidential information with the highest level of integrity and discretion

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Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. Previous experience in a medical setting, preferred.

2. Knowledge of medical terminology preferred.

3. High School Diploma or Equivalent preferred.

4. Customer Service experience preferred.

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