About Us: Join our dynamic and growing healthcare services organization, dedicated to keeping the “care” in healthcare. We are excited to announce a new department within our company due to recent growth, offering a fantastic opportunity to be part of a recession-proof industry.
Position Overview: The Client Support Team is the first point of contact for all mainline incoming customer inquiries and requests. CST members ensure that each inquiry is accurately and efficiently directed to the appropriate department for resolution, maintaining a high standard of customer service.
Key Responsibilities:
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Initial Contact: Greet customers professionally, understand their needs, and gather essential information.
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Assessment of Needs: Determine the appropriate department or individual to handle the request.
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Handoff Process: Route calls or inquiries to the correct department, including live transfers, forwarding messages, or logging tickets for follow-up.
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Documentation: Record every interaction, including the nature of the inquiry and the details of the handoff.
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Clear Handoff Protocol: Ensure the receiving department acknowledges the handoff and accepts responsibility for follow-up and resolution.
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Accountability Tracking: Track adherence to protocols and effectiveness in managing handoffs.
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Tracking Software: Log all customer interactions in a CRM system or equivalent tracking software.
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Status Updates: Ensure systems reflect the current status of inquiries, including handoff details and expected resolution times.
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Other Duties: Participate in programs like the Compassionate Condolences Program as assigned.
Qualifications:
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Excellent communication and customer service skills.
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Ability to assess and address customer needs efficiently.
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Proficiency in using CRM systems or equivalent tracking software.
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Strong organizational skills and attention to detail.
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Ability to work onsite 5 days per week in Montgomery County, PA.
Why Join Us?
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Be part of a new and growing department within a recession-proof company.
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Opportunity to make a meaningful impact in the healthcare industry.
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Collaborative and supportive work environment.
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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