Patient Service Specialist-Cancer Care IV Therapy (Scarborough)

Description

Medical Group Practices

Clerical/Administrative Support
Req #: 47678

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Specialist (PSS)

Location: 100 Campus Drive, Scarborough, Maine
Schedule: Monday-Friday, 7:30 AM-6:00 PM (4x10s or 5x8s)
Department: Cancer Care and IV Therapy MaineHealth

Remote Flexibility: None

Job Type: Full-Time

position Summary:

MaineHealth is seeking a Patient Service Specialist (PSS) to join our dedicated IV Therapy team in Scarborough. This front-facing role is critical in supporting patients-many living with cancer or chronic illnesses-as they navigate their treatment journeys. As a PSS, you’ll be the first point of contact for patients and families, delivering compassionate customer service while ensuring accurate scheduling, registration, and coordination of care.

This is more than a clerical role-it’s a chance to make a lasting impact on our patients’ healthcare experience.

Key Responsibilities:

• Welcome and check in patients with professionalism and empathy
• Schedule and coordinate patient appointments with attention to clinical needs and continuity of care
• Verify insurance and collect co-pays or other payments
• Respond to patient inquiries, troubleshoot scheduling challenges, and advocate for patient needs
• Maintain accurate patient records in the electronic medical record (EMR) system
• Collaborate closely with nurses, providers, and administrative team members

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

What Makes This Team Special:

Our IV Therapy team is small but mighty-and deeply committed to providing exceptional care. As a Patient Service Specialist, you’ll play a vital role in supporting patients living with cancer and other chronic conditions across Southern Maine. You’ll become a familiar and trusted face to patients who may receive care with us for months or even years.

You’re the steady presence when a patient is nervous, the voice of encouragement during tough days, and the problem-solver when scheduling gets tricky. You’ll thrive if you enjoy digging into the details, collaborating with a caring team, and making a real difference in people’s lives every day.

Apply Today
Join a team that values compassion, communication, and excellence. Apply now to become part of something bigger at MaineHealth.

Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual’s needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand@mainehealth.org

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.