Principal Operations Manager, Wholesale

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Location: Hybrid (3 days in office)

Are you a strategic operations leader with deep telecom expertise and a passion for delivering exceptional partner experiences? T-Mobile is seeking a Principal Operations Manager, Wholesale to shape the future of our Wholesale operations and ensure seamless service delivery at scale.

This dynamic role blends strategic thinking, business architecture, customer advocacy, and cross-functional execution. You’ll be responsible for driving operational excellence across systems, processes, and partner engagements to support the growth and scalability of T-Mobile’s Wholesale business.

Role Summary

As the Principal Operations Manager, you will define and execute the operational vision for Wholesale partner experiences. Your deep knowledge of provisioning and billing platforms will be critical in creating sustainable, scalable solutions that align with enterprise goals. You’ll own key initiatives that streamline operations, improve efficiency, and enhance partner satisfaction—often implementing changes without heavy reliance on IT or Engineering resources.

This role requires a strong leader who thrives in ambiguity, works autonomously, and drives continuous improvement through collaboration, data analysis, and business insight.

What You’ll Do

• Align Wholesale business strategy with operational execution through scalable processes and measurable KPIs.
• Lead and influence cross-functional initiatives to elevate partner experience, reduce overhead, and improve operational performance.
• Translate complex systems and business architecture into partner-focused solutions that deliver measurable value.
• Build and maintain operational roadmaps, business requirements, and process documentation.
• Drive innovation by identifying gaps, recommending enhancements, and optimizing platforms and data models.
• Champion operational excellence through proactive process improvements and quality assurance practices.
• Manage partner-facing processes across billing, provisioning, customer support, and lifecycle operations.
• Facilitate cross-functional engagements to define priorities, resolve issues, and deliver on strategic objectives.
• Analyze performance trends, report insights to leadership, and guide organizational improvements.

Who You Are

• A visionary leader and detail-oriented strategist who excels at turning complexity into actionable plans.
• Adept at bridging technology and business operations to enable effective decision-making and partner satisfaction.
• A natural collaborator and influencer, skilled at building relationships across teams and leadership levels.
• Comfortable with data, analytics, and operational architecture—and eager to drive change and efficiency.

Required Qualifications

• 10+ years of experience in a business, product, or operational owner role in telecom or a related field.
• Deep expertise in telecom systems and processes—particularly provisioning, billing, usage, and care.
• Proven ability to lead cross-functional initiatives and improve business processes at scale.
• Strong knowledge of IT/engineering environments, especially related to service provisioning or usage.
• Exceptional written, verbal, and interpersonal communication skills.
• Skilled in MS Office (Excel, PowerPoint, Word); able to manage multiple initiatives concurrently.

Preferred Qualifications

• Prior experience in Wholesale or supporting T-Mobile for Business (TFB).
• Strong understanding of the wholesale telecom business model and partner lifecycle.
• Hands-on experience with SQL and Power BI for reporting and insights.
• Experience with end-user support and customer care processes.
• Project/program management experience across enterprise functions.
• Relevant certifications (e.g., ITIL, Six Sigma, Agile).
• Confident presenting complex ideas to senior leadership and executive stakeholders.

education

• Bachelor’s degree or cumulative years of experience; advanced degree or certifications a plus.

Why T-Mobile?

At T-Mobile, we don’t just connect millions of people—we empower them. Join a company that values innovation, agility, and people-first thinking. This is your chance to shape the operational future of one of the fastest-growing segments of our business. Be bold. Be you. Be here.

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $102,400 – $184,600

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ318441&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the Application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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