Program Manager, The Layover

Role: Program Manager

Reports to: Senior Director, Interim Housing – Special Projects

Program: 2301- Project Home Key

Department: Interim Housing

Location: The Layover (Formerly Super 8/LAX) – 9250 Airport Boulevard, Los Angeles, CA 90045

Schedule: Sunday – Thursday, 7am – 3:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The Program Manager will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work (Sunday through Thursday 7am to 3:30pm) with the ability to flex their schedule to accommodate the needs of the site

Job Description Essential Duties and Responsibilities:

• Programming:
  • Provide oversight and leadership for the interim housing site, by overseeing daily operations of both sites.
  • Work as part of an interdisciplinary team member to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
  • Collaborate with other internal programs and outside entities to provide greater support and assistance to clients.
  • Co-facilitate client case conferencing to create a supportive environment to staff and ensure clients’ progress towards permanent supportive housing and psycho-social rehabilitation.
  • Provide support to Support Specialists with all processes and documentation to meet funder’s requirements.
  • Intervene during crises, in a trauma-informed manner.
  • Ensure the implementation and quality of the enrichment program provided to clients onsite, during Swing shifts.
  • Ensure that all tasks assigned to staff are completed professionally and in a timely manner.
  • Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients.
  • Always maintain client confidentiality, while following agency, state, and HIPAA laws.
  • Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care.
  • May be asked to fill in to cover for staff absences.
• Staff:
  • Work with Management to create the staff schedule to ensure adequate staff coverage.
  • Work with management team to provide on call coverage for emergencies.
  • Participate in new employee recruiting process for the site.
  • Communicate staff training completion or training needs to Director.
  • Provide guidance and support to staff and encourage critical thinking, self-care, collaboration and excellence.
  • Conduct monthly individual performance evaluation for staff to ensure accountability and professional growth.
• Facility and Safety:
  • Ensure a clean and safe facility by doing facility walk-through, submitting work orders and ensuring that the completion of the repairs is done in a timely manner.
  • Work in collaboration with the Director to conduct periodic safety drills for staff and clients (fire, earthquake etc.).
  • Compliance, Policies and Contracts:
  • Responsible for ensuring accurate and timely completion of trackers, case notes, incident reports, client paper charts and other documentation, including Homeless Management Information System data and documentation.
  • Ensure timely resolution of client complaints and requests.
  • Ensure adherence to agency policies, program guidelines and procedures.
  • Recommend changes to policies, guidelines and procedures to meet the needs of the program.
  • Develop Expert knowledge of funders’ requirements and Scope of Services.
• Other duties as assigned.

Job Description Qualifications:

• High School Diploma or GED or Equivalent
• experience working in social services required.
• Demonstrated knowledge of issues faced by population served
• Strong computers skills: all Microsoft Office programs
• Experience in Interim Housing programs
• Strong understanding of Interim Housing’s role in clients sustaining Permanent Housing
• Strong understanding of life skills programming’s role in clients sustaining Permanent Housing
• Committed to improving the community through empowerment and dignity
• Skilled in non-violent crisis intervention
• Ability to be on-call on a rotation basis
• Skilled in data collection and electronic databases. Experience with HMIS strongly preferred
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
• Critical thinking skills necessary
• Participate in ongoing self-evaluation.
• Strong interpersonal and team building skills to promote collaboration
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills

Job Description Preferred Qualifications:

• Bachelor’s Degree
• Minimum one (1) year of supervisory experience strongly preferred
• 2 Years Case Management experience strongly preferred

Job Description Work Environment: