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- Develop a clear business plan for the allocated territory to drive maximum growth, profitability and customer satisfaction.
- Prepare and establishes budgets and forecasts
- Work closely with the locations Field Service Manager when dealing with customer, employee, and business needs
- Develop a clear business plan for the in-house shop development. Establish budget needs for implementation
- Configure and generate quotes to sale service work performed in house or on site
- Manage the P&L Statements to maximize growth and profitability for the regions trade area in parts and service.
- Continuously monitor service quality, and technical training and ability followed by recommendations for improvement and implementation of plans
- Timely and effective resolution of customer/machine problems. Ensure proper response to customer concerns and provides resolution of issues and/or complaints
- Manage a continuous, 24 hour by 7 day a week, support network in response to customer calls for service/ parts.
- Support the business by identifying customer needs and life cycle management requirements.
- Assesses manpower needs and identifies short falls, respond and follow up with employee issues and resolutions.
- Responsible for primary hiring, performance appraisals, coaching/counseling, employee development and necessary communications in regards to performance issues.
- Other duties as assigned
- Strong technical knowledge
- Advanced oral/written communication, presentation, negotiation and sales strategy skills
- Strong interpersonal skills.
- The highest ethical standards including honesty, integrity and dedication
- Ability to diplomatically manage difficult customer and/or employee situations
- Demonstrated ability to maintain confidentiality
- Must be able to pass DOT physical
- Advanced computer skills, excellent knowledge of Windows Office Products
- Bachelors Degree in Business preferred
- 10 plus years of service business experience in the heavy machinery industry
- Factory, Mechanical, or Vocational training is very beneficial
- Mechanical/Supervisory experience in the industrial or heavy equipment fields is a plus
Heavy Machines, LLC and any of its covered subcontractors shall abide by the Equal Employment Opportunity Clause in Section 202 of Executive Order 11246, as amended, and the implementing rules and regulation of the Office of Federal Contract Compliance including the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Likewise, when applicable, Heavy Machines, LLC and/or its covered subcontractors agrees to comply with the provisions of 29 CFR Part 471, Appendix A to Subpart A.
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