Security Operations Monitor

Special Instructions to Applicants: 

All interested applicants should attach a cover letter and resume in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities. 

Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice’s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community and Excellence.

Position Summary:

In this important role, the Security Operations Monitor will observe Closed Circuit Television systems (CCTV) digital recording programs, means of transportation tracking technology, access control systems, as well as fire, and intrusion alarms to assist the Rice University Police Department in providing safety and protecting the property at the University Campus and off-site locations. You will initiate emergency and non-emergency response of department personnel via radio communications or telephone. This position serves as a vital link between Public Safety personnel and all other emergency and non-emergency services available in the university community.

Workplace Requirements: 

On campus position: This position is exclusively on-site, necessitating all duties to be performed in-person at the Rice University Main Campus. Schedule may vary to fit the needs of the department and/or campus to include holidays, nights and weekends. Per Rice policy 440, work arrangements may be subject to change.

This role is classified as an essential position, requiring on-site presence to effectively carry out its vital functions.

Hiring Hourly Rate: $21.32

• Non-Exempt (hourly) positions under FLSA are eligible for overtime.

Minimum Requirements: 

• High school or equivalent
• 3+ years of related experience in security and CCTV monitoring and surveillance
• In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year for year basis may be substituted

License/Certification Required:

Valid Texas driver’s license (or ability to obtain one within 30 days of employment) with no more than three moving violations within the past 36 months, and no convictions or deferred dispositions for Driving While Intoxicated or Driving Under the Influence within the past 3 years.

Skills: 

• Knowledge of Closed-Circuit Television systems (CCTV) and alarm monitoring.
• Knowledge of standard methods, technology and procedures utilized to conduct video surveillance.
• Working knowledge of computer systems and programs.
• Possess excellent hand-to-eye coordination and computer skills.
• Ability to operate computer assisted communications equipment.
• Must be able to work under pressure and exercise good judgment in emergency conditions.
• Must be able to communicate clearly and concisely, oral and in writing.

Physical Demands:

• Must be able to lift up to 50 pounds and push/pull up to 75 pounds
• Must be able to use issued police radio, CCTV and access control equipment
• Must be able to operate campus vehicles and electric powered golf carts

Essential Functions:

• Conducts Closed Circuit Television systems (CCTV) monitoring and surveillance of public areas for security purposes.
• Responds to Public Safety personnel requests to observe and track criminal or suspicious activity during active investigations.
• Monitors access control systems, fire, life and intrusion alarms via multiple computer systems and programs.
• Documents records of all incidents and actions taken in Computer Aided Dispatch system
• Writes and prepares daily logs and reports.
• Extracts appropriate evidential records (video and photograph) from security systems to be used in investigative cases.
• Liaises with Public Safety personnel, Houston Police Department, and other agencies to ensure the appropriate use of the security systems during investigations.
• Testifies in court as a subject matter expert and representative of the Department of Public Safety.
• Observes and identifies individuals involved in criminal or suspicious activity on university owned or managed property or in the surrounding community.
• Assists Public Safety and other law enforcement agencies in investigating criminal or suspicious activity.
• Coordinates routine emergency phone checks and maintains a detailed log to ensure blue light emergency phones are operational. This includes verifying dial tones, signal strength, and checking for light outages.
• Works closely with Open Records to provide required video and photograph requests.
• Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.
• The position is classified as essential personnel. In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans.
• Performs all other duties as assigned

Rice University HR Benefits: https://knowledgecafe.rice.edu/benefits-overview 

Rice Mission and Values: Mission and Values Rice University 

Rice University is an Equal Opportunity Employer committed to diversity at all levels and considers for employment qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status.

Rice University is committed to ensuring Equal Employment Opportunity and the full inclusion of all qualified persons in the workplace. This commitment includes providing reasonable accommodations to persons with disabilities. For applicants with disabilities who require a reasonable accommodation for any part of the application or hiring process, please contact Rice University’s Disability Resource Center at 713-348-5841 or adarice@rice.edu for support.

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