IPG Photonics seeks a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.
MAIN DUTIES
Support executive team members on their day-to-day support needs with highest urgency.
Provide on-going IT Support to the manufacturing department with their IT needs.
Participate in off-hour call rotation and travel to remote sites for support as needed.
Performtroubleshooting activities to determine the cause and resolution of computer hardware and software
Assess and take ownership of technical support tickets in the helpdesk ticketing
Collect information around problems and escalate to higher support tier when needed.
Perform a daily check for the meeting rooms’ functionality and implement a fix to see if a fault is identified.
Image computes to adhere to IPG’s standard deployment.
“Equal Opportunity Employer / Affirmative Action M/F D/V IPG Photonics Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. All employment decisions and personnel actions at IPG Photonics are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, gender identity, sexual orientation, genetic carrier status, any veteran status, any military service, any Application for any military service, or any other category or class protected by applicable federal, state or local laws. IPG Photonics Corporation provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact (508) 506-2527 or email HR.Accommodations@ipgphotonics.com opens an email client applicationto request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. ”
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