Specialist, Vessel Close Out

Job Family:

Cargo Management

Job Title:

Vessel Close-Out Specialist 

Role Summary:

Responsible for the successful execution of the Vessel Closeout process. Efficiently reconcile port pairs with terminals to ensure intended containers load vessels with everything required to be exported. Provides knowledge about nonstandard vessel closeout issues to internal/external parties. Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues. Trace containers within rail websites for advancing, rolling, and reducing shipments; submit reports to US Customs. Track and trace shipper documents required for containers to load to intended vessels. Act as liaison with Company and port operations, documentation, and customer service. Incumbent will report directly to the Supervisor; Vessel Close Out, Export Customer Service.

Additional Responsibilities:

• Efficiently reconcile port pairs with terminals to ensure intended containers load vessels with everything required to be exported.
• Provide knowledge about nonstandard vessel closeout issues to internal/external parties.
• Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.
• Trace containers within rail websites for advancing, rolling, and reducing shipments; submit reports to US Customs.
• Track and trace shipper documents required for containers to load to intended vessels.
• Act as liaison with Company and port operations, documentation, and customer service.
• Proactively pursues continuous improvement
• Apply knowledge, procedures, and good judgment in daily decision-making
• Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations
• Respond to internal and external customers clearly, accurately, and timely in a caring manner

Core Required Skills and Competencies:

• Ability to collaborate effectively
• Ability to multi-task and prioritize work????ow
• High level of both verbal and written communication skills
• Ability to anticipate, analyze, decide, and navigate
• Ability to influence and persuade
• Attention to detail and accuracy
• Be solution-oriented
• Ability to work flexible hours/shifts
• Be a Team Player

Function-Specific Required Skills and Competencies:

• Knowledge of reefer, dangerous goods, breakbulk shipments, and over-dimensional cargo
• Knowledge of export rail processes
• Understanding of U.S. Customs requirements

Required Minimum Years Experience:

2+ function related

Required Minimum Education:

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Resumes may be submitted to [email protected]

To learn more about Ocean Network Express NA and other opportunities, please visit us at ONE Career Center

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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