Sr. Default Loan Servicing Specialist – Post-Sale (remote possible)

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

PRIMARY DUTIES / RESPONSIBILITIES:

• Responsible for servicing mortgage accounts to ensure post-sale assets are dispositioned accurately and in compliance with all state, federal laws, and within Investor, Insurer, Agency and company guidelines.
• Manage the disposition or conveyance of post-sale loans within regulatory timelines including but not limited to ensuring vacant and marketable title.
• Manage title and vesting processes and work with vendors as necessary.
• Review and approve/make suggestions to REO repairs, listings, and offers per internal guidelines; communicate with clients for any requests outside of our delegated authority.
• Document and maintain all systems necessary for proper asset management
• Monitor and identify trends or risks associated with the portfolio and communicate to management
• Follow departmental and business policies with strict adherence
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
• Stay current with pending regulatory and state law changes that could impact Post-Sale processes
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Assist wherever needed, when necessary

MINIMUM REQUIREMENTS

• 3+ years Post-Sale Marketable Title, FHA Conveyance management and REO disposition experience

• Thorough knowledge of FHA Conveyance requirements
• Have a strong base knowledge of mortgage servicing
• Experience using MSP and LoanSphere, Yardi (P260), FHA Connection
• Ability to reference investor/insurer guide to obtain information that is needed
• Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Excellent oral communication skills, including ability to effectively coach, motivate, and lead.

The pay range for this role is $57,000.00 – $75,975.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.