Sr. Facility Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Facility Manager –

JLL is currently seeking an exceptional Senior Facility Manager for our esteemed Emerus client. This position demands a robust background in hospital facilities management and the ability to excel in a dynamic, high-energy environment. The ideal candidate must possess proven employee management and organizational skills. Extensive experience in Utilities Management, Life Safety, Maintenance, Plant Operations, DNV survey standards/compliance, and finance is essential. Strong leadership and financial acumen are imperative for success in this role.

Upon joining our team, you will be immersed in a fast-paced environment that offers abundant learning opportunities and resources to foster a long-lasting and rewarding career. Our client, Emerus, represents the nation’s largest network of micro-hospitals, collaborating with renowned healthcare organizations such as Dignity Health, Baylor Scott & White, and Wellspan, among others. With 41 strategically located hospital sites across the United States, Emerus has established a significant presence in the healthcare industry, demonstrating its commitment to growth and innovation.

Responsibilities

• Ensure a safe work environment for staff by ensuring adherence to all safety/infection control policies and procedures/practices to include but not limited to the wearing of appropriate protective clothing and gear and the proper handling of contaminated equipment and tools.
• Customer service with other department managers to ensure customer satisfaction.
• Manages hospital facility maintenance and plant operations teams which includes plumbers, electricians, HVAC technicians, carpenters, general maintenance technicians and groundskeepers.
• Support and facilitate changes as needed to meet hospital and industry need, regulatory requirements, etc.
• Manage regulatory compliance with DNV and other agencies.
• Actively participate in quality assurance activities and programs.
• Accountable for financial performance related to Operational Facilities spend while ensuring adherence to established operating budgets, variance reporting, PO creation/completion, etc.
• Ensure personnel in Maintenance department are competent and productive. Support and provide opportunities for development.
• Ensure staff shift coverage meets the needs of the hospital and patient care.
• Manages staff performance in compliance with HR policies and best practices. Ensure work is scheduled based on facility need and patient safety.
• Accountable for ensuring that all building systems and equipment are maintained in accordance with DNV Environment of Care (EOC) Utilities Management and Life Safety standards, as well as all other applicable state/federal/local regulatory requirements.
• Ensures staff training in approved practices and procedures related to proper facility maintenance techniques.
• Point of contact for issue escalation related to hospital facility concerns and/or grievances by patients, physicians, and staff.
• Creates and completes annual individual performance management program in conjunction with Human Resources for all direct reports.
• Manages and encourages participation in the client and JLL employee recognition awards programs.
• Partners with JLL Sourcing to ensure all vendor contracts are properly implemented and executed consistent with the identified scope of work and requirements of the MSA.
• Partner with Performance Manager to assess, evaluate and manage data related to operations, including KPI compliance. Tracks, trends, and recommends action plans with regard to below-standard performance for Maintenance.
• Comply with all JLL and client policies and procedures, including but not limited to ethics and business practice.
• Ensure department participation as needed and required in hospital sponsored committee meetings (Infection Control/Safety/Quality/Disaster-Emergency Preparedness).
• Determine degree of compliance with applicable standards, as directed by JLL management/client Risk Management, specifically in the areas of DNV Environment of Care, CMS, NFPA 101 Life Safety Code-SOC/PFI/ILSM, etc.
• Maintains working knowledge and ensure compliance with the Master Services Agreement (MSA) and any other relevant amendments or appendices which guide JLL’s relationship.

Qualifications

• 5+ years of hospital facility management, plant operations, maintenance, engineering, or maintenance supervision experience. Facility management experience across diverse sectors, including Commercial Real Estate (CRE), Industrial facilities, and Public Institutions, will be favorably considered for this position. We value the transferable skills and broad perspectives gained from various industry backgrounds.
• Managerial experience required with proven and successful personnel and budgetary responsibilities.
• Hospital DNV/CMS survey experience. Fully knowledgeable of activities necessary to produce a state of perpetual readiness and compliance.
• Fundamental skills in building critical systems such as HVAC, electrical and mechanical, life safety systems, emergency/stand-by generators, automatic transfer switches, uninterruptible power supply (UPS) systems, power distribution systems.
• College degree in a related engineering field, formal apprenticeship program or technical trade school highly preferred.
• Certified Healthcare Facility Manager (CHFM) preferred (or commitment to obtain CHFM within one year).
• Strong interpersonal, oral, and written communication skills, including report writing ability.
• Proficiency with MS Office, basic computer skills, and Computerized Maintenance Management System (CMMS).
• Ability to organize and prioritize while delegating and managing multiple demands.

Relationship Management

• Ensures staff training in approved practices and procedures related to proper facility maintenance techniques.
• Ensure personnel in Maintenance department are competent and productive. Support and provide opportunities for development
• Point of contact for issue escalation related to hospital facility concerns and/or grievances by patients, physicians, and staff.
• Manages and encourages participation in the client and JLL employee recognition awards programs.

Compliance

• Ensure a safe work environment for staff by ensuring adherence to all safety/infection control policies and procedures/practices to include but not limited to the wearing of appropriate protective clothing and gear and the proper handling of contaminated equipment and tools.
• Manage regulatory compliance with DNV and other agencies
• Actively participate in quality assurance activities and programs
• Comply with all JLL and client policies and procedures, including but not limited to ethics and business practice.
• Ensure department participation as needed and required in hospital sponsored committee meetings (Infection Control/Safety/Quality/Disaster-Emergency Preparedness).
• Determine degree of compliance with applicable standards, as directed by JLL management/client Risk Management, specifically in the areas of DNV Environment of Care, CMS, NFPA 101 Life Safety Code-SOC/PFI/ILSM, etc.
• Maintains working knowledge and ensure compliance with the Master Services Agreement (MSA) and any other relevant amendments or appendices which guide JLL’s relationship.

Process Management

• Manages hospital facility maintenance and plant operations teams which includes plumbers, electricians, HVAC technicians, carpenters, general maintenance technicians and groundskeepers.
• Support and facilitate changes as needed to meet hospital and industry need, regulatory requirements, etc.
• Partners with JLL Sourcing to ensure all vendor contracts are properly implemented and executed consistent with the identified scope of work and requirements of the MSA.
• Partner with Utilities Manager to implement energy-savings strategies wherever possible.
• Partner with Performance Manager to assess, evaluate and manage data related to operations, including KPI compliance. Tracks, trends, and recommends action plans with regard to below-standard performance for Maintenance.
• Customer service with other department managers to ensure customer satisfaction
• Accountable for ensuring that all building systems and equipment are maintained in accordance with DNV Environment of Care (EOC) Utilities Management and Life Safety standards, as well as all other applicable state/federal/local regulatory requirements.

Administrative/Analysis

• Creates and completes annual individual performance management program in conjunction with Human Resources for all direct reports.
• Support and facilitate changes as needed to meet hospital and industry need, regulatory requirements, etc.
• Manages staff performance in compliance with HR policies and best practices. Ensure work is scheduled based on facility need and patient safety.
• Ensure staff shift coverage meets the needs of the hospital and patient care.

Estimated total compensation for this position:

110,000.00 – 130,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote -Atlanta, GA, Madison, WI, Philadelphia, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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