Sr. Service Level Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The SL Analyst serves as the primary liaison for key customers and both internal and external stakeholders. This role is responsible for fulfilling daily inventory requirements and ensuring compliance with contractual obligations. The ideal candidate will drive process improvements and lead strategic initiatives that optimize McKesson’s inventory investments while enhancing the overall customer experience.

Key Responsibilities

• Conduct advanced problem-solving and root cause analysis related to account performance and service level management. Mediate and resolve customer omit issues, and leverage proprietary tools (e.g., SCORE/Kinaxis) to forecast sales trends and proactively address service disruptions.

• Deliver advanced reporting and data analysis using SAP Business Intelligence tools, interpreting complex contractual agreements-including customer formularies, item coding, and advanced variables-to support strategic decision-making and operational efficiency.

• Serve as the primary point of contact for high-volume, high-profile strategic accounts with minimal managerial oversight. Manage complex issues involving reporting, omit resolution, and forecast trending. Oversee customer, segment, and internal inventory programs, including process development and implementation.

• Lead and manage projects by defining scope, assigning tasks, and taking full ownership of outcomes. Ensure timely delivery of assigned project milestones with minimal guidance from management.

• Evaluate existing processes to identify opportunities for increased efficiency, cost savings, and improved customer satisfaction. Recommend, test, and implement enhancements as appropriate to drive continuous improvement.

• Provide guidance and training to team members and clients to support skill development, knowledge sharing, and overall team effectiveness.

• Develop and manage advanced, standardized, and ad-hoc reporting and analysis by accessing and integrating data from multiple sources. Build reports using multiple data sets with simple variables and manage outputs from complex reports. Utilize Microsoft Office tools-including Excel, Access, and PowerPoint-for data visualization, chart creation, and presentation development. Support basic Business Objects query development.

Minimum requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

education

4-year degree or equivalent experience.

Critical Skills

• Customer & Demand Management: Proven experience in managing customer relationships, demand planning, and service level expectations.

• Analytical Thinking: Strong critical thinking and problem-solving skills to evaluate complex issues and develop actionable solutions.

• Data Analysis & Reporting: Proficiency in analyzing large amounts of data to identify trends and insights; experience with tools such as Excel, Access, and Business Objects.

• Process Improvement: Ability to evaluate current processes and implement improvements that enhance efficiency, reduce costs, or improve customer satisfaction.

• Project Management: Skilled in leading projects, defining scope, assigning tasks, and delivering results with minimal oversight.

• Communication: Effective communicator with the ability to mediate issues, present findings, and train both internal teams and clients.

Additional Skills

• Database & Querying: Basic knowledge of SQL, Business Objects query development, and Power BI.

• Performance Metrics: Understanding of SLAs, KPIs, and other performance indicators.

• Time Management: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Training & Mentorship: Experience providing guidance and training to peers and clients to support skill development and knowledge transfer.

• Presentation Skills: Ability to create and deliver impactful presentations using PowerPoint and data visualizations.

Working Conditions

Environment (Office, warehouse, etc.) – Corporate Office

Physical Requirements (Lifting, standing, etc.) General Office Demands, Ability to concentrate for extended periods of time

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$91,400 – $152,300

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.