Sr. Technical Writer in Richmond, Virginia

Senior Technical Writer

We are currently seeking a Senior Technical Writer to join Lionbridge. This role will focus on creating comprehensive manuals designed to support operators and support staff for industrial inkjet presses.

What you will do:

• Develop and maintain (update) of technical content in the form of manuals, online Help, and training materials for manufacturing, installation, upgrade, operation, maintenance, and troubleshooting of presses. Target audience for these deliverables will be customers, internal staff, and third-party service providers. Methods of delivery of content to the target audience can vary but will likely include provision of PDF, PPT, HTML

• Collaborate closely with a retiring writer during initial onboarding (starting March) ensuring knowledge transfer continuity.

• Engage with both customer-facing teams (operators) and internal service personnel maintaining these complex machines.

• Manage content chunks efficiently within SmartContent – an XML-based environment tailored for structured documentation processes.

• Oversee localization efforts ensuring all technical documents adhere precisely across different languages/regions where required.

To Be Successful You Will Have:

• Bachelor’s Degree or equivalent experience in English Literature / Journalism / Communications field related discipline preferred.

• Specialized expertise in content and knowledge creation via technical writing and editing.

• Prior knowledge of content management systems, such as Cheetah, DITA, or Smart Content.

• Experience with both Microsoft Word and XML, including management of reuse of topics/content across press platforms and deliverables, topic tagging protocols, and dynamic delivery publication management.

• Understanding of content architecture systems, including digital asset management, rights and roles of content owners, check-in/check-out, content inputs and publishing outputs, file types, linking strategies, and document design fundamentals.

• Specialized skills in working with subject matter experts, including interviewing, reviewing available starting material/engineering documentation, observing work processes of personnel, and self-operation when appropriate.

• Requires a curiosity for content and inquisitiveness to research, identify actions, and define necessary background information.

• Some travel or on-site presence may be required to be near the press or equipment.

In Return You Can Expect

• Ongoing career opportunities at a repeat Forbes & Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”

• Training on State-of-the-Art technologies in a New-Age field that strives to make consistent innovations in medical devices, technology development and other high-importance segments.

• A team environment that fosters your strengths and provides direct paths to individual and professional growth.

• Learning opportunities around each corner.

Our People are Our Pride – Benefits and Perks

• Health Coverage for you and your family: Health, Vision, Dental; as well as HSA eligible programs

• Paid time-Off and 8 Company Paid Holidays

• 401k with company match

• Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health

• Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions

• Career guidance with learning and development opportunities along the way, backed by Lionbridge’s Internal Mobility and Referral Bonus programs.

About us

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.