Technology Support Specialist (Tech Services Helpdesk)

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Technology Support Specialist (Tech Services Helpdesk)
Job ID: 321862
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$20.61 – $26.80/hourly, DOE
Grade
111
Work Schedule
Monday – Friday, 10:15am – 7:15pm
Summer Hours: Monday – Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
10 Colleges. Unlimited Opportunities.
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.
We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.
We don’t just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.
We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees’ and their families’ health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary
This position works within the Office of Information Technology (Tech Support) and provides technical assistance to faculty, staff and students with computer systems, workstations, cell phones, tablets, software applications, learning management software, and technology security updates. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, and general technology assistance, this also includes assistance with on campus events. Will also work in a collaborative manner with a diverse population of administrators, faculty, staff, students.
Essential Functions
25% Provides first-level IT support and responds to requests or helpdesk tickets for desktop, audiovisual and/or phone systems, and on campus events
20% Maintains, installs, removes, configures, troubleshoots, and repairs, computers, electronic devices, desktop software, peripheral devices, media equipment, and supports on campus events.
20% Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems
15% Maintains system inventory, documentation, storage, and security of equipment; orders parts as required
10% May give work direction to student lab assistants
10% Other duties as assigned.
Minimum Qualifications
High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.
There is no substitution or equivalency allowable for the High School Diploma or GED.
Desired Qualifications

1. Associate’s Degree or a Technology Certification.
2. 1 year of experience in IT Maintenance, installation and support.
3. 1 year of experience in Pro AV maintenance, installation and support.
4. 1 year of experience in live events production and support.
5. 1 year of experience using VOM or multimeter, testing circuits and electronic devices.

Special Working Conditions
Possession of a valid State of Arizona Class D driver’s license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
Travel to campus during interview/selection process will be at candidate’s own expense
May be required to travel or be assigned to all MCCCD locations
May require numerous evenings or weekends
May require prolonged periods of viewing a computer screen
May be required to lift or carry up to #50 lbs
May require ladder work, or working at heights.
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the Application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date
Open until filled
First Review Thursday, 10/02/25
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321862&PostingSeq=1
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