Company Overview
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.
Since the company’s founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.
VP, Engineering Overview:
If you are passionate about building world-class engineering teams and delivering exceptional products, we invite you to join us and help shape the future of K-12 technology. As the Vice President of Engineering, you will be a key leader responsible for driving the strategic direction, performance, and scalability of our engineering organization. Reporting directly to the CTO, you will oversee engineering operations, ensure technical excellence, and foster a high-performing engineering culture. You’ll lead the team through periods of growth and transformation, ensuring alignment between engineering and business objectives. You will play a pivotal role in guiding the company’s evolution from $50MM ARR to $200MM ARR by optimizing processes, adopting innovative technologies, and building a scalable team for the future.
VP, Engineering Responsibilities:
Leadership and Strategy
- Define and execute the engineering vision, aligning with the company’s long-term strategic goals.
- Build, mentor, and lead a high-performing engineering leadership team, fostering a culture of collaboration, innovation, and excellence.
- Partner with the CTO and executive leadership to prioritize investments in technology, people, and processes.
- Drive organizational design and team growth to support scaling while maintaining a focus on agility and innovation.
- Operational Excellence
- Establish and refine engineering processes to ensure efficient, predictable, and high-quality delivery.
- Champion DevOps best practices, emphasizing automation, CI/CD pipelines, and reliability engineering.
- Optimize engineering resource allocation to balance long-term innovation and short-term delivery.
- Oversee budgets and vendor relationships to ensure cost-effective technology investments.
- Technology and Innovation
- Provide technical leadership to ensure our SaaS platform remains scalable, secure, and performant.
- Collaborate with the Product team to deliver customer-centric solutions, balancing innovation with technical feasibility.
- Stay ahead of industry trends, ensuring the adoption of modern technologies and methodologies.
- Drive architectural decisions to support multi-tenant, cloud-native SaaS solutions that handle billions of API requests.
- Collaboration and Stakeholder Engagement
- Act as a key liaison between engineering and other departments, ensuring alignment and effective communication.
- Represent engineering in board meetings and other executive-level discussions, communicating progress, challenges, and opportunities.
- Build relationships with customers and partners to understand their needs and incorporate feedback into engineering priorities.
Criteria for Success
- Proven track record of leading engineering teams in scaling SaaS companies from $50MM ARR to $200MM+ ARR.
- Deep expertise in building and scaling multi-tenant, cloud-native platforms with a focus on security, performance, and reliability.
- Strong understanding of modern DevOps practices, including CI/CD, infrastructure as code, and site reliability engineering (SRE).
- Exceptional ability to balance strategic vision with tactical execution, delivering value to customers and stakeholders.
- Demonstrated success in recruiting, retaining, and developing top engineering talent.
- Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- A customer-first mindset, ensuring engineering efforts prioritize delivering exceptional value to users.
Personality
- Visionary and forward-thinking, capable of navigating the challenges of a high-growth SaaS company.
- Collaborative and approachable, with a low-ego leadership style that fosters team success.
- Resilient and calm under pressure, with a focus on problem-solving and continuous improvement.
- Data-driven and analytical, using metrics to inform decisions and track progress.
- Passionate about technology and innovation, with a hands-on approach when needed.
- Takes full ownership of tasks, delivering high-quality results with minimal oversight or hand-holding.
- Inquisitive and eager to learn, consistently seeks to understand all aspects of the system, technology, and business to make informed and well-rounded decisions.
VP, Engineering Requirements:
- Platform: Microsoft Azure, C#.NET 8.0
- Architecture: Microservices, Multi-tenant, Event-Driven Architecture
- Design Patterns: Dependency Injection, Repository Pattern, Factory Pattern, Singleton, Event-Driven Architecture, SOLID, CQRS (Command Query Responsibility Segregation), and Circuit Breaker for fault tolerance
- Process: Agile methodologies, DevOps, CI/CD, Infrastructure as Code
- Leadership: 10+ years in engineering leadership roles, with a proven ability to scale teams and deliver results
- Experience scaling operations, navigating ambiguity, and implementing transformational changes
- Ability set the long-term vision and make critical trade-offs that impact the company’s trajectory
- While technical expertise is essential, this role requires a balance of technical leadership and organizational management
- Experience navigating a wide range of technical, operational, and strategic areas
- Experience with a rapidly growing company, having to embrace and lead through constant change
- Expertise in making tough calls, resolving conflicts, and driving alignment across diverse teams and stakeholders
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices – a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
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