Workplace Solutions Analyst

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First

We act in the best interest of the runner

• Word is Bond

We do what we say we’ll do

• Champion Heart

We give our all in everything we do

• There is no “I” in Run

We stay generous with our humanity

• Keep Moving

We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Your Job:

The IT Workplace Solutions Analyst is responsible for supporting day to day workplace solution services (end user services) for Brooks. Your role includes executing specific workplace solution tasks and projects the enable the Brooks employee with technology to collaborate and perform their role with technology. In this role you are responsible for executing the daily operations and project work to deliver Brooks end user device technology. This includes work related to physical laptops and desktop configurations, software imaging process, end user software catalog and installation process, conference room technology and collaboration and communication tools leveraging Microsoft suite of tools. In addition, your role supports resolution of workplace solution technology issues for Brooks employees. You continuously identify opportunities to improve services and technology for workplace solution services and support the development of new services.

Responsibilities:

• Deliver workplace solution services to the organization including end user hardware, printers, conference room technology, 3rd party software installations and license management
• Ensure workplace solutions services are delivered in accordance with defined SLAs that meet the needs of the business
• Evaluate, assess and evolve workplace solution services delivered with a continuous improvement mindset
• Work with vendors to meet business needs
• Collaborate with the Security, Service Desk, and Application teams to deliver on IT projects and needs of the overall business
• Keep up to date on industry best practices and apply them to workplace solution services for the Brooks technology organization
• Identify opportunities to streamline workplace solution services and technology
• Manage multiple projects simultaneously in addition to daily workflow and accomplish deliverables on time that contribute to meeting department goals
• Implement the hardware and software standards as defined
• Ensure operating systems, drivers, firmware and 3rd party software is kept up to date and complies with security standards
• Ensure device refresh and inventory controls processes are followed for workplace solutions.
• Implement and support the conference room technology tools
• Support the email technology tool suite including Microsoft 0365 including Teams
• Perform diagnostics and device troubleshooting for workplace solution technology issues for Brooks employees
• Partner with the Service Desk team to deliver on technology onboarding/offboarding and lifecycle replacement processes

Qualifications:

• Associate’s degree (or equivalent experience) in a technology focused program in Information Systems, Computer Science or relevant major. Additional higher education and/or technical certifications a plus!
• 3+ years of experience supporting IT operations in a corporate environment
• Professional experience and proven problem-solving skills with:
• Hardware (Lenovo, Apple, Android, Windows & Windows Mobile)
• Microsoft Software (AD, Exchange, File & Print Services, Windows OS/Server, Office Suite for PCs and Macs)
• Microsoft O365 communication suite including Microsoft Teams meeting and voice technology
• EndPoint protection solutions (Anti-Virus, OpenDNS Umbrella, etc.)
• Adobe Software (Reader, CS/Cloud Suite Applications)
• System Imaging Creation (SCCM/Munki)
• IP Phone Systems and VoIP Services
• Networking Services (wired and wireless network, print, telephony)
• VPN Access and WAN Services
• Enterprise class LAN services
• Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem
• Experience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print/scan/copy/fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systems
• Customer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or night
• Excellent interpersonal skills that inspire and build trust for effective working relationships across the company
• Ability to read and comprehend technical documents
• Ability to work independently and as part of a team
• Have an organized approach to work with attention to detail
• Be an effective team player; collaborative worker
• Good, clear and concise written and verbal communication skills; ability to communicate ideas effectively people who possess varying levels of understanding technology
• Knowledge of IT Operations and ITIL best practices
• Innovative self-starter – always looking at improving our processes while also displaying a willingness to dive into the details and help wherever necessary
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
• Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots”
• Demonstration of innovation and initiative – always looking to improve client services delivery and assist wherever necessary
• Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, sensory, physical, or mental disability, marital status, pregnancy (including childbirth and related conditions), honorable discharge or military status, protected citizen status, actual or perceived victims of domestic violence, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained guide dog by a person with a disability, or on any other basis protected by federal, state or local law, or any other non-merit based factors.

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